LaSha OSCRM & Customer Loyalty
Turn first-time buyers into regulars.
A customer record that builds itself from every bill — visits, spend, birthdays and feedback. Know who your regulars are, and who has quietly stopped coming.
Regular customer ka birthday? Ab yaad rahega.
PS
Priya S.
Regular98xxx xxx12 · since 2023
Visits27
Total spend₹18.4k
Last visit9 d
LS Coins1,240
Occasions
Birthday14 Nov
Anniversary2 Feb
Recent bills
Truffle cake 900 g₹950
Croissant × 4₹360
In one line
- A customer record built from every bill
- Birthdays and anniversaries captured at billing
- LS Coins loyalty as an add-on
Lifecycle
From first bill to familiar face.
Capture a customer once at billing — name, mobile and an occasion, in seconds. Every later bill adds to their history, automatically.
- Instant discount at billing in exchange for birthday or anniversary details
- Purchase history from bills, including imported history from your old POS
- Feedback after an order
- Follow-ups and offers sent by you, to groups you choose
Capabilities
What’s included — and what’s an add-on.
Status key:Availablein the Base plan todayAdd-onpaid add-onNeeds setupworks once your own account is connectedPlannedon the roadmap, not yet available
- Customer databaseName, mobile, occasions and notes, captured at billing.Available
- Purchase historyVisits, total spend and last visit per customer.Available
- Feedback after ordersSimple feedback collected after an order.Available
- Referral rewardsNew customer discount; referrer rewarded after a completed order.Available
- B2B customer discountsCategory-wise discounts for business customers.Available
- LS Coins loyaltyEarn on every bill, redeem at the counter; turn off per category.Add-on
- Customer segmentsFilter customers by last visit, spend or occasion to choose a campaign audience.Marketing Suite
- WhatsApp follow-upsApproved-template messages to opted-in customers, from your own Business number.Needs setup
Know your regulars by name.
Bring an export from your current POS to a free demo — we’ll show you what your customer history looks like in LaSha.